Customer Service

Ordering & Shipping

How can I order HealthPostures’ products?

You can purchase our products through authorized HealthPostures dealers, or on our website at

How long does it take to get HealthPostures’ products once I order it?

Product is usually shipped in 7 – 15 business days.  Your dealer will be notified if there is a back order.  If you order on our website you will receive an Order Acknowledgement with the ship date on it.

How are the products shipped?

We ship the product by UPS, FedEx or the United Postal Service.  All products are shipping F.O.B.  HealthPostures’ factory in Burnsville, MN, USA.  When there are multiple unit shipments HealthPostures will get quotes for bulk shipping by common carrier to determine the most efficient and cost effective way to ship.

What if my order was damaged during shipping?

All products are carefully inspected and packed before shipping.  Any apparent damage should be noted on the freight bill.  Have the driver sign and acknowledge the damage and send a copy of the freight bill and inspection report within 15 days of receipt of merchandise.  Notify Customer Service at 800.277.1841 so we can promptly replace the damaged item.

Pricing & Payments

Do you have volume discounts?

If you would like to purchase a quantity of product please contact an Authorized HealthPostures Dealer to inquire about potential discounts.

What types of payments do you accept?

We accept Visa, MasterCard , American Express and Money Orders.

When will my credit card be charged?

If you purchase through our online store, your credit card will be processed immediately.  If you purchase through a dealer you will need to check with them as to when they will process your credit card.

Returns & Repairs

What is your return policy?

We are confident that you will be pleased with your HealthPostures’ products.  If you are not, you may return them within 30 days from the date of receipt. Along with the shipping charges, there is a 15% restocking fee if you purchase through HealthPostures website.  If you purchase through a dealer you will need to contact them to inquire what fees they may have.

**Keep the original box and packaging materials for 30 days!

How do I return my product?

If you purchased through an Authorized HealthPostures Dealer, you must contact that dealer to process your return.  If you purchased through HealthPostures online store, contact our Customer Service at 952-873-3266 to process your return.

How do I get my products repaired?

If you purchased products through an Authorized HealthPostures Dealer, you mustcontact the dealer you purchased from.  If you purchased through HealthPostures online store, contact our Customer Service at 952-873-3266 for assistance.  You must provide the original invoice number.