FAQ

Ordering & Shipping

How can I order HealthPostures’ products?

You can purchase our products through authorized HealthPostures dealers, or on our website at

 

How long does it take to get HealthPostures’ products once I order it?

Product is usually shipped in 7 – 15 business days.  Your dealer will be notified if there is a back order.  If you order on our website you will receive an Order Acknowledgement with the ship date on it.

 

How are the products shipped?

We ship the product by UPS, FedEx or the United Postal Service.  All products are shipping F.O.B.  HealthPostures’ factory in Burnsville, MN, USA.  When there are multiple unit shipments HealthPostures will get quotes for bulk shipping by common carrier to determine the most efficient and cost effective way to ship.

 

What if my order was damaged during shipping?

All products are carefully inspected and packed before shipping.  Any apparent damage should be noted on the freight bill.  Have the driver sign and acknowledge the damage and send a copy of the freight bill and inspection report within 15 days of receipt of merchandise.  Notify Customer Service at 800.277.1841 so we can promptly replace the damaged item.

 

Pricing & Payments

Do you have volume discounts?

If you would like to purchase a quantity of product please contact an Authorized HealthPostures Dealer to inquire about potential discounts.

 

What types of payments do you accept?

We accept Visa, MasterCard , American Express and Money Orders.

 

When will my credit card be charged?

If you purchase through our online store, your credit card will be processed immediately.  If you purchase through a dealer you will need to check with them as to when they will process your credit card.

 

Returns & Repairs

What is your return 

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase you may return it within 30 days.
If you purchased through an Authorized HealthPostures Dealer, you must contact your dealer to set up the return.
If you purchased through our online store, contact HealthPostures directly.
Purchase price is refunded 100% but customer is still responsible for shipping charges to and from HealthPostures.  If there are parts missing in the order there may be additional charges.  Once the product is received back and evaluated a refund will be processed and given to the dealer if you purchased through your dealer, or it will be credited on your credit card if you purchased directly (less shipping charges, and any other charges that may pertain).
**Make sure and keep the original box and packaging materials for 30 days!

 

How do I return my product?

If you purchased through an Authorized HealthPostures Dealer, you must contact that dealer to process your return.  If you purchased through HealthPostures online store, contact our Customer Service at 952-873-3266 to process your return.

 

How do I get my products repaired?

If you purchased products through an Authorized HealthPostures Dealer, you mustcontact the dealer you purchased from.  If you purchased through HealthPostures online store, contact our Customer Service at 952-873-3266 for assistance.  You must provide the original invoice number.

 

Warranty

TaskMate Warranty

The warranty is extended to the original purchaser/customer and commences on the purchase date from the seller/dealer.  HealthPostures (HP) warrants its TaskMate to be free from defects in materials or workmanship for a period of 5 years from the date of shipment.

What is not covered by this warranty:
Normal wear and tear
Alteration or modification of the product
Abuse, misuse, or accident
Damage resulting from shipment or storage
Written notice of the defect must be given to HP within the applicable warranty period.  Any product proven to HP satisfaction to be defective and within warranty period shall be repaired or replaced at HP’s option.  Only HP approved components validate this warranty.  This warranty does not include any labor charges incurred in replacement parts installation.  Freight charges to the factory are at the expense of consumer to seller.  No credit will be given for any repairs to damaged or defective items without prior approval of HP.  HP reserves the right to require that any such items be returned to the factory for inspection.

THIS WARRANTY IS THE ONLY WARRANTY MADE BY HP, AND ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MARKETABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.  DAMAGE RESULTING FROM MISUSE, NEGLIGENCE, ACCIDENT OR ALTERATIONS ARE EXCLUDED AND WILL NOT BE PAID.  HP SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER.